Schulich School of Business

Problem-Solving for Managers

Schulich School of Business

Conflict Resolution

About Programme

Reframe problems. Improve decisions.

Successful leaders and managers spend much of their time solving problems, but many fall into habitual patterns of thinking that rely on what felt safe or familiar in the past*. This program helps you build a more flexible methodology to identify different types of problems, reframe issues, and work toward clearer decisions in uncertain conditions.

Unlearn, Rethink, Resolve.

In today’s fast-paced, unpredictable environment, the way a problem is framed often determines the quality of the solution. Participants learn to “unlearn” limiting assumptions, challenge expectations early, and use critical thinking to avoid getting stuck in ineffective approaches.

*Source: Forbes

Programme Content

Module 1: Why is this topic so important?

Not all problems have clear solutions—but developing problem-solving skills, along with flexibility, resourcefulness, confidence, and a proactive mindset, helps us respond effectively and make progress even in uncertain situations.

Module 2: The New Workplace: What does leadership look like?

As the external environment shifts, so do the demands on leaders. This section highlights the importance of a growth mindset and evolving problem-solving skills to meet the changing needs of today’s workplace.

Module 3: Self-Paced Asynchronous Session - Readings & Assignment

Explore the uncertainty/disagreement matrix and deepen your understanding of complexity. This session covers how to approach complex problems in an uncertain world, and contrasts them with simple and complicated problems to sharpen your decision-making framework.

Module 4: Complexity and The Nature of ‘Problems’

This session dives into new ways of thinking by introducing tools to challenge assumptions, see through a complexity lens, and develop insight despite uncertainty. You’ll also explore enabling constraints, the power of inquiry, and what it takes to truly change your mind—with hands-on application throughout.

Module 5: Complexity and New Kinds of Thinking

Clear thinking is essential in complex situations. This session focuses on recognizing and avoiding psychological traps that can cloud judgment and block effective problem-solving.

Programme Audience

Solve tough business problems for your team as a manager, supervisor or project manager, and gain the unique decision making skills to advance to more senior positions.

Senior leaders and executives will learn to methodically navigate organizational dilemmas and overcome complex roadblocks in a competitive market.

Programme Benefits

Amazing Education for Busy Professionals

This comprehensive program packs rich, practical techniques and methodologies into 2 days of study, so you can put your new problem solving skills to work right away.

Stand Out from the Crowd

Get unique and sought-after skills in organizational decision making and prove your ability to handle any business dilemmas.

Learn from the Pros

Train with top-rated Schulich ExecEd instructors that are consistently ranked among the world’s best.

Earn Higher Pay

Schulich ExecEd participants gain the confidence, skills and perspective to attain better roles, launch new ventures, and lead their teams to new heights.

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Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

Schulich School of Business

Executive Education Office

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https://schulich.yorku.ca
Toronto, Canada

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Problem-Solving for Managers | Schulich School of Business