Indian Institute of Management Visakhapatnam

Post Graduate Certificate Program in Operations Management and Analytics

Indian Institute of Management Visakhapatnam

About Programme

The Post Graduate Certificate Programme in Operations Management & Analytics by IIM Visakhapatnam is designed to equip professionals with the skills needed to drive efficiency, agility, and innovation in modern operations. As industries embrace digital transformation, the demand for talent capable of integrating operational excellence with data-driven decision-making is on the rise. This programme bridges that gap by developing core capabilities in supply chain optimisation, process improvement, and predictive analytics.

Delivered in a blended format with live online sessions and a campus immersion at IIM Visakhapatnam, the curriculum balances academic rigour with practical application. Participants engage in case-based learning, hands-on modelling, peer interaction, and sessions led by expert IIMV faculty. The learning experience empowers professionals to streamline operations, harness analytics for business value, and lead initiatives that enhance organisational competitiveness.

Programme Content

Module 1: Operations Management and Capacity Measurement Essentials

Process Mapping & Workflow Analysis
Capacity Planning Methods (Aggregate & Detailed)
Utilization, Efficiency & Bottleneck Analysis
Capacity Strategy: Lead, Lag & Match

Module 2: Operational Analytics and AI-Driven Forecasting & Inventory Management

Classical Forecasting Techniques (Moving Averages, Exponential Smoothing)
Machine-Learning Models for Demand Prediction
Inventory Classification (ABC/XYZ) & Reorder Policies
Multi-Echelon Inventory Optimization
Simulation combined for modules 1 & 2

Module 3: Strategic Operations Management

Aligning Operations Strategy with Business Objectives
Competitive Priorities: Cost, Quality, Flexibility, Delivery
Process Choice & Technology Decisions
Strategic Sourcing & Make-vs-Buy Analysis (outsourcing decision)

Module 4: Operations Management for Projects and Services

Project Lifecycle & Delivery Models
Service Blueprinting & Capacity Allocation
Scheduling & Queue Management in Services
Service Quality & Customer Experience Metrics

Module 5: Digital Supply Chain and Logistics Analytics

End-to-End Supply-Chain Digitization
Network Design & Inventory Location Analytics
Transportation Modeling & Route Optimization
Real-Time Visibility & Traceability Tools
Simulation for modules 3 & 5

Module 6: Quality Management and Analytics, six sigma & Process control

Six Sigma Principles & DMAIC Roadmap
Statistical Process Control (Control Charts)
Warranty design and product recall management
Measurement System Analysis & Capability Indices
Root Cause Analysis (Fishbone, 5 Whys)
Minitab software for quality assessment

Module 7: Operational Excellence & Continuous Improvement

Lean Principles & Waste (Muda) Identification
Value-Stream Mapping & Kaizen Events
Pull Systems & Kanban Implementation
Integrating Lean with Six Sigma (Lean Sigma)

Module 8: Intelligent Operations: Industry 4.0 & Beyond

Industry 4.0 Technologies Overview
IoT-Enabled Monitoring & Predictive Maintenance
Smart Factory Layout & Cyber-Physical Systems
Service Robotics & Automation Applications
Case study

Module 9: Sustainable Operations, Risk and Resilience Measurement

Sustainability Metrics & Triple-Bottom-Line KPIs
Operational Risk Identification & Quantification
Resilience Frameworks & Business Continuity Planning
Circular Operations & Closed-Loop Supply Chains

Module 10: Strategic Sourcing & Partner Ecosystem Management

Strategic Sourcing & Supplier Market Analysis
Supplier Selection Models & Scorecards
Contract Negotiation & Relationship Management
Supplier Development & Performance Improvement
Case study

Module 11: New Product Development and Process Improvement

NPD Frameworks
Cross-Functional Team Collaboration
Process Mapping & Redesign Techniques
Pilot Testing & Process Validation

Module 12: Technology-Intensive Operations (Gen AI, Blockchain, Digital Twin, Robotics)

Generative AI for Demand & Capacity Planning
Blockchain for Transparency & Immutable Records
Digital Twin Modeling & What-If Simulations
Robotic Process Automation in Operations

Module 13: Project Planning & Management

Project Chartering & Scope Definition
Scheduling Techniques: PERT/CPM & Gantt Charts
Resource Leveling & Allocation Strategies
Risk Management & Mitigation Plans

Module 14: E-Commerce and Quick Commerce Operations Management

Last-Mile Delivery Models & Dark-Store Strategies
Fulfillment Center Layout & Slotting Optimization
Dynamic Pricing & Real-Time Order Promise
Omni-Channel Integration & Returns Management
Case study

Module 15: Business Process Management (BPM) & Process Automation

BPM Concepts, Lifecycle & Governance Frameworks
Process Modelling Using BPMN & Identification of Bottlenecks
Introduction to Process Mining & Discovery from Event Logs
Identifying Automation Opportunities & Basics of RPA in Operations
Change Management & Stakeholder Engagement in BPM Initiatives

Module 16: Financial & Business Operations Analytics

Linking Operational KPIs to Financial Outcomes (Cost-to-Serve, Margin Analysis)
Budgeting, Cost Allocation & Variance Analysis for Operations Functions
Working Capital Optimization: Inventory, Receivables & Payables Levers
Profitability Analysis by Product, Customer Segment & Channel
Designing Integrated Financial–Operational Dashboards for Decision-Making

Module 17: Agile Operations & Product-Led Organizations

Agile Principles for Non-IT Operations Environments
Scrum, Kanban & Hybrid Models for Operations and Service Teams
OKRs and Metrics for Agile Operations & Continuous Delivery of Value
Integrating Customer Feedback Loops into Operational Processes
Case Studies from SaaS, Start-Ups & Digital-First Businesses

Module 18: GenAI Applications in Operations

Overview of Generative AI Capabilities for Operations & Supply Chains
Use Cases: Enhanced Demand Forecasting, Scheduling, and Scenario Planning
GenAI for Knowledge Management, SOP Creation & Decision Support
Prompt Design, Output Evaluation & Risk Management (Bias, Hallucination, Compliance)
Hands-On Labs: Applying No-Code/Low-Code GenAI Tools to Operational Data

Pedagogy

Live Online Sessions

Hands-On Capstone Project

MCQ-Based Final Examination

Flexible Blended Mode

Programme Audience

Graduates (10+2+3) from a recognised university (UGC/AICTE/DEC/AIU/State Government/recognised international universities) in any discipline, with a minimum of one year of work experience after graduation. Diplomas are not accepted.

Testimonials

"I joined the programme to upskill in my field and transition into a better career role with greater growth opportunities. It gave me clarity on my career path, helped me gain relevant skills, and boosted my confidence to pursue higher roles and salary growth. The institute was very professional, and the faculty were knowledgeable and supportive, explaining concepts through real-world examples. The programme is industry-relevant, flexible for working professionals, and directly supports career advancement. Overall, it was a great experience, with smooth support, a good learning structure, and excellent value for time and money."

Mr. Vanchinathan M

Senior Engineer Quality Assurance,

"My journey in Operations Management and Analytics at IIM Visakhapatnam has been transformative. The curriculum blends rigorous concepts with real-world case studies, while the facultys industry insights make complex topics highly practical. The programme has truly sharpened my analytical and decision-making skills."

Mr. Rajeshkanna Krishnamurthy

Bonfiglioli Transmissions Ltd.

"Jaro Education has provided me with a valuable learning experience that has strengthened my management knowledge and professional skills. The practical approach to learning has enabled me to apply management concepts effectively in my role across Quality Assurance, Food Safety, and Food and Beverage Manufacturing. I truly appreciate Jaro Education for its support throughout my learning journey. The programme has enhanced my professional confidence, broadened my perspective, and contributed meaningfully to my ongoing career growth and development."

Mr. Saravanan C

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Prashansa Uttam

Programme Advisor

+91 9403890085contact@echomind.oneMon – Fri, 9am – 5pm IST

Indian Institute of Management Visakhapatnam

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https://www.iimv.ac.in/
Visakhapatnam, India

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Post Graduate Certificate Program in Operations Management and Analytics | Indian Institute of Management Visakhapatnam