Programme Content
Module 1: Business Statistics
Fundamentals of Descriptive Statistics
Probability Concepts and Random Variables
Normal and Other Probability Distributions
Sampling Techniques and Their Applications
Statistical Hypothesis Testing
Regression Analysis for Business Decisions
Module 1: Business Statistics
Fundamentals of Descriptive Statistics
Probability Concepts and Random Variables
Normal and Other Probability Distributions
Sampling Techniques and Their Applications
Statistical Hypothesis Testing
Regression Analysis for Business Decisions
Module 2: Quality Management
Fundamentals and Evolution of Quality Management
Contributions of Quality Management Gurus
Building Quality Management Systems Using the Process Approach
Designing for Quality & Product Excellence (Concurrent Engineering, QFD, Taguchi Loss Function, Reliability Engineering)
Theory of Constraints
Design for Six Sigma, Total Quality Management (TQM), and Total Productive Maintenance (TPM)
Introduction to Six Sigma Metrics – DPMO, RTY, VoC, VoS, and SIPOC
Module 2: Quality Management
Fundamentals and Evolution of Quality Management
Contributions of Quality Management Gurus
Building Quality Management Systems Using the Process Approach
Designing for Quality & Product Excellence (Concurrent Engineering, QFD, Taguchi Loss Function, Reliability Engineering)
Theory of Constraints
Design for Six Sigma, Total Quality Management (TQM), and Total Productive Maintenance (TPM)
Introduction to Six Sigma Metrics – DPMO, RTY, VoC, VoS, and SIPOC
Module 3: Process Design and Analysis
Understanding Systems, Processes & Process Granularity
Product Attributes and Competitive Advantage
Product–Process Matrix and Process Design
Different Types of Processes
Process Mapping and Flow Diagrams
Process Competency and Its Four Dimensions
Process Performance Measurement, Business Process Improvement & Little's Law
Facility Layout Planning and Assembly Line Balancing
Capacity Planning, Effective Capacity & Bottleneck Operations
Module 3: Process Design and Analysis
Understanding Systems, Processes & Process Granularity
Product Attributes and Competitive Advantage
Product–Process Matrix and Process Design
Different Types of Processes
Process Mapping and Flow Diagrams
Process Competency and Its Four Dimensions
Process Performance Measurement, Business Process Improvement & Little's Law
Facility Layout Planning and Assembly Line Balancing
Capacity Planning, Effective Capacity & Bottleneck Operations
Module 4: Service Operations Management
Introduction to Service Operations
Service Supply Relationships
Service Demand Forecasting
Principles of Service Design
Creating a Strong Service Value Proposition
Delivering Effective Service Guarantees
Services Branding and Customer Experience
Module 4: Service Operations Management
Introduction to Service Operations
Service Supply Relationships
Service Demand Forecasting
Principles of Service Design
Creating a Strong Service Value Proposition
Delivering Effective Service Guarantees
Services Branding and Customer Experience
Module 5: Decision Modelling
Fundamentals of Decision-Making Problems and Generic Parameters
Linear Programming Concepts and Business Applications
Importance of Sensitivity Analysis
Queueing (Waiting Line) Models
Transportation and Assignment Models – Formulation & Solutions
Integer Programming and Its Applications
Decision-Making Under Certainty, Risk, and Uncertainty
Module 5: Decision Modelling
Fundamentals of Decision-Making Problems and Generic Parameters
Linear Programming Concepts and Business Applications
Importance of Sensitivity Analysis
Queueing (Waiting Line) Models
Transportation and Assignment Models – Formulation & Solutions
Integer Programming and Its Applications
Decision-Making Under Certainty, Risk, and Uncertainty
Module 6: Project Management
Project Initiation, Feasibility Analysis, Selection, and Life Cycle
Project Portfolio Management (PPM), Project Organisation, and Project Manager's Role
Project Planning, Scheduling, Critical Path Method (CPM), and Critical Path Analysis
Cost-Time Trade-offs, Project Crashing, PERT Techniques, and Analysis
Project Monitoring and Performance Measurement Techniques
Project Cost Control and Earned Value Management
Cost Monitoring Mechanisms and Project Audits
Project Closure, Termination Process, and Final Reporting
Module 6: Project Management
Project Initiation, Feasibility Analysis, Selection, and Life Cycle
Project Portfolio Management (PPM), Project Organisation, and Project Manager's Role
Project Planning, Scheduling, Critical Path Method (CPM), and Critical Path Analysis
Cost-Time Trade-offs, Project Crashing, PERT Techniques, and Analysis
Project Monitoring and Performance Measurement Techniques
Project Cost Control and Earned Value Management
Cost Monitoring Mechanisms and Project Audits
Project Closure, Termination Process, and Final Reporting
Module 7: Six Sigma and Lean Management
Six Sigma
- Define Phase – Project Selection, Kano Analysis, and Supporting Tools
- Measure Phase – Process Capability, Process Performance, and Gauge R&R
- Analyse Phase – Process Control Charts and Flow Charts
- Improve & Control Phase – Process FMEA and Solution Prioritisation Matrix
Lean Management
- Lean Principles, Waste Elimination, Toyota Production System
- Just-in-Time (JIT), SMED, Kaizen, and Kanban
- Strategies for Designing Lean Supply Chains
Module 7: Six Sigma and Lean Management
Six Sigma
- Define Phase – Project Selection, Kano Analysis, and Supporting Tools
- Measure Phase – Process Capability, Process Performance, and Gauge R&R
- Analyse Phase – Process Control Charts and Flow Charts
- Improve & Control Phase – Process FMEA and Solution Prioritisation Matrix
Lean Management
- Lean Principles, Waste Elimination, Toyota Production System
- Just-in-Time (JIT), SMED, Kaizen, and Kanban
- Strategies for Designing Lean Supply Chains
Module 8: Supply Chain Management & Forecasting
Introduction to Supply Chain Management
Supply Chain Drivers and Performance Metrics
Supply Chain Network Design
Managing Information Flows and the Bullwhip Effect
Supply Chain Strategy and Design
Demand Forecasting in Supply Chains
Forecasting Methods and Forecast Error Measurement
Module 8: Supply Chain Management & Forecasting
Introduction to Supply Chain Management
Supply Chain Drivers and Performance Metrics
Supply Chain Network Design
Managing Information Flows and the Bullwhip Effect
Supply Chain Strategy and Design
Demand Forecasting in Supply Chains
Forecasting Methods and Forecast Error Measurement
Module 9: Inventory Management & Control System
Role of Cycle Inventory in Supply Chains
Economic Order Quantity (EOQ) Model for Lot Sizing
Importance of Safety Inventory
Product Availability Measures – Product Fill Rate and Order Fill Rate
Cycle Service Level (CSL)
Impact of Supply Uncertainty on Safety Inventory
Impact of Inventory Aggregation
Newsvendor Model
Module 9: Inventory Management & Control System
Role of Cycle Inventory in Supply Chains
Economic Order Quantity (EOQ) Model for Lot Sizing
Importance of Safety Inventory
Product Availability Measures – Product Fill Rate and Order Fill Rate
Cycle Service Level (CSL)
Impact of Supply Uncertainty on Safety Inventory
Impact of Inventory Aggregation
Newsvendor Model
Module 10: Strategic Sourcing
Introduction to Sourcing and Business Performance
Purchasing Policies and Procedures
Understanding the Sourcing Function
Supplier Selection and Performance Evaluation
Contract Management and Supplier Relationships
Supplier Governance and Risk Management
E-Procurement and Reverse Auctions
Global Sourcing Practices
Module 10: Strategic Sourcing
Introduction to Sourcing and Business Performance
Purchasing Policies and Procedures
Understanding the Sourcing Function
Supplier Selection and Performance Evaluation
Contract Management and Supplier Relationships
Supplier Governance and Risk Management
E-Procurement and Reverse Auctions
Global Sourcing Practices
Module 11: Logistics Management
Logistics Practices Across Supply Chain Functions
Logistics Performance Measurement
Logistics vs Supply Chain Management
Role of Third-Party Logistics (3PL)
Logistics Innovation and Emerging Practices
Integrating Logistics with Supply Chain Management
Module 11: Logistics Management
Logistics Practices Across Supply Chain Functions
Logistics Performance Measurement
Logistics vs Supply Chain Management
Role of Third-Party Logistics (3PL)
Logistics Innovation and Emerging Practices
Integrating Logistics with Supply Chain Management
Module 12: Supply Chain Analytics – I
Descriptive, Predictive, and Prescriptive Analytics in Supply Chain Management
Distribution Network Optimisation Using Prescriptive Analytics
Goal Programming for Supply Chain Optimisation
Predictive Analytics Applications in Supply Chains
Supply Chain Risk Analytics
Module 12: Supply Chain Analytics – I
Descriptive, Predictive, and Prescriptive Analytics in Supply Chain Management
Distribution Network Optimisation Using Prescriptive Analytics
Goal Programming for Supply Chain Optimisation
Predictive Analytics Applications in Supply Chains
Supply Chain Risk Analytics
Module 13: Supply Chain Analytics – II
Data Visualisation Techniques for Supply Chains
Building Predictive Models
Optimisation Techniques in Supply Chain Analytics
Big Data Analytics for Supply Chain Management
Module 13: Supply Chain Analytics – II
Data Visualisation Techniques for Supply Chains
Building Predictive Models
Optimisation Techniques in Supply Chain Analytics
Big Data Analytics for Supply Chain Management
Module 14: Emerging Issues in Supply Chain Management
Sustainable Supply Chain
- Triple Bottom Line Philosophy
- Environmentally Sustainable Operational Practices
- Social Sustainability in Operations
Supply Chain Digitalisation
- Digital Transformation and Technology Adoption in Supply Chains
- Technology-Enabled Business Models
- Emerging Trends in Digital Supply Chains
- Supply Chain 4.0 and Its Business Benefits
Module 14: Emerging Issues in Supply Chain Management
Sustainable Supply Chain
- Triple Bottom Line Philosophy
- Environmentally Sustainable Operational Practices
- Social Sustainability in Operations
Supply Chain Digitalisation
- Digital Transformation and Technology Adoption in Supply Chains
- Technology-Enabled Business Models
- Emerging Trends in Digital Supply Chains
- Supply Chain 4.0 and Its Business Benefits
Module 15: Generative AI for Digital Supply Chain & Operations
Introduction to Artificial Intelligence & Generative AI
Evolution of Large Language Models (LLMs)
Prompt Engineering for Business Professionals
AI Tools for Operations & Supply Chain Management
AI-Powered Demand Forecasting & Inventory Planning
Procurement & Supplier Intelligence using GenAI
Logistics & Warehouse Optimization with AI
AI for Manufacturing & Smart Operations
Intelligent Reporting & Dashboard Automation
AI for Process Documentation & SOP Generation
Customer Service & Supply Chain Communication using AI
Ethical AI, Governance & Responsible Adoption
Emerging GenAI Use Cases in Operations & Supply Chain
Module 15: Generative AI for Digital Supply Chain & Operations
Introduction to Artificial Intelligence & Generative AI
Evolution of Large Language Models (LLMs)
Prompt Engineering for Business Professionals
AI Tools for Operations & Supply Chain Management
AI-Powered Demand Forecasting & Inventory Planning
Procurement & Supplier Intelligence using GenAI
Logistics & Warehouse Optimization with AI
AI for Manufacturing & Smart Operations
Intelligent Reporting & Dashboard Automation
AI for Process Documentation & SOP Generation
Customer Service & Supply Chain Communication using AI
Ethical AI, Governance & Responsible Adoption
Emerging GenAI Use Cases in Operations & Supply Chain
