Operational Excellence Maximise customer value while reducing operational costs

Vlerick Business School

Operations & Supply Chain Management

About Programme

#1

in Open Executive Education in the Benelux

420

former participants

4.6/5

for Learning Impact

This three-day programme will introduce you to the essentials of operational excellence. You’ll live and learn how to use lean tools and methodologies. And you’ll discover how to manage variability and lead change management.

After this immersive experience, which includes visiting a company to see all the principles you learn in action, you’ll be able to leap into your organisation with the skills and confidence to create real value.

Programme Content

This three day programme consists of three thought-provoking modules that take you through the key principles of operational excellence. At the end, you have the option to take an exam and gain a recognised certificate in lean methodologies.

Module 1: Operational excellence by reducing waste

Discover the strategic importance of operational excellence

Map out the value stream

Explore lean thinking and the lean toolbox

Learn about lean maturity

Put theory into practice on a company visit

Module 2: Targeting improvement and variability reduction

Dive into operational performance measurement – and link operational and financial KPIs

Discover flow time and capacity analysis

Learn to manage variability and its impact on capacity and service

Understand the impact of quality management

Module 3: Managing the journey towards operational excellence

Discover how to manage the change in your organisation

Explore the actions needed to set up a change project in your organisation

Optional: Lean Competency Accreditation

At the end of the programme, you can choose to take an exam to obtain the Lean Competency certificate from the Lean Enterprise Research Centre of the University of Cardiff. The exam is made up of:

A written exam that assesses your knowledge

An oral defence and discussion with Vlerick professors about an Operational Excellence project you have carried out

To take the exam a supplemental fee of €700 will be charged

Programme Audience

Professionals responsible for operations

Operations managers in manufacturing or logistic companies

Service and quality managers

Business and process managers and professionals

Project leaders responsible for designing and implementing change projects

Consultants

In previous editions, we had the pleasure of welcoming participants from companies like:

Programme Benefits

Understand, apply and evaluate the essential tools of lean management – push versus pull, waste in processes, just-in-time and PDCA

Solve process inefficiencies with process mapping

Learn to value improvements – linking operational and financial metrics, and validating them

Analyse where improvements can be made – and implement them

Determine what’s needed to lead change in your organisation

Focus on what really matters for your customers

Testimonials

"As an operations manager, I felt the need for a specialised programme on operational excellence and lean management. I really enjoyed the pragmatic approach, the hands-on mentality, and the interactive way of working. I definitely recommend this programme to anyone looking to optimise operational flows and eliminate waste."

Ellen De Cnodder

Regional Operations Manager at FCR Media Belgium

Testimonial Source

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Contact us for the further details

Speak with an Advisor

Pedagogy (case method, experiential learning, coaching, simulations)
Programme Objective
Brochure

Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

Vlerick Business School

Executive Education Office

Karen Ruiz

+32 9 210 92 19

[email protected]

https://www.vlerick.com

Brussels, Belgium

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