Operational And Organizational Excellence

The word excellence is widely used to denote superlative performance in any activity in which an individual or organization is engaged. In the context of organizations excellence may refer to some aspects of their activities or it may also be used for their overall performance. It is difficult to define organizational excellence because some of its elements are intangible which cannot be quantified or measured. Excellence must really be seen in terms of competition. The competition has been an integral part of evolution itself. It manifests itself in fights among males and females of the species in trying to win the best mates for procreation. In business, there has always been a competition among organizations to win customers and investors. Operational Excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process. This operational excellence is derived from the implementation of Kaizen concept in corporations. In contrast to the usual emphasis on revolutionary, innovative change on an occasional basis, Kaizen looks for uninterrupted, ongoing incremental change. In other words, there is always room for improvement and continuously trying to become better. In practice, Kaizen can be implemented in corporations by improving every aspect of a business process in a step by step approach, while gradually developing employee skills through training education and increased involvement. To build a habit of Excellence in managers, this programme aims at building competencies of problem solving and decision-makingimportant skills for business and life, with innovative methodologies and in class discussions

The program would be addressing the following issues:

Customer Centricity for Operations Excellence

Building Organizations for Excellence

Enhancing Productivity

Designing effective organizational structure

Benchmarking Performance

Managing power and politics in organizations

Managing Job and Workplace

Nurturing Organizational culture

Strategic Decision Making

Leading and managing transformations