Managing Digital Infrastructures in the Age of AI

As digital technologies continue to blur traditional industry boundaries, smart and connected infrastructures are reshaping how organizations create, deliver, and capture value. Leaders today must move beyond incremental digitalisation and adopt digital infrastructure strategies grounded in ecosystem thinking. By leveraging technologies such as IoT, 5G and 6G networks, edge computing, digital platforms, and artificial intelligence, organizations can foster greater innovation, collaboration, and resilience across their value networks. In an era where physical products increasingly become intelligent, data-driven systems, competitive advantage depends less on the product itself and more on the strength of the surrounding digital ecosystem and an organization’s ability to coordinate value among connected stakeholders.

This program examines the development of these interconnected digital ecosystems and the technology infrastructures that are dissolving traditional distinctions between products and services. It integrates clear conceptual foundations with practical insights to help participants understand how to create and orchestrate value through these infrastructures. The sessions explore how connected technologies support new forms of value creation and coordination, how ecosystem strategies differ from conventional industry approaches, and how organizations can design and scale platform based business models. Participants will also consider how governance, data sharing, and interoperability influence strategic control, and how these advancements are reshaping operations, customer engagement, and organizational agility.

The program adopts a holistic approach to understanding and managing digital ecosystems built on connected technologies. Core themes include:

To equip managers with a practical understanding of digital ecosystems and connected technologies, including IoT, 5G and 6G, edge computing, platforms, and AI, to drive business impact. The program enables participants to interpret these technologies strategically, design connected ecosystem solutions, evaluate industry use cases, and address technical, regulatory, and ethical challenges in building scalable, trusted, and competitive connected businesses.

This program is designed for leaders, middle- and senior-level managers, and other decision-makers from business, government, and policy domains who wish to understand how connected technologies and digital ecosystems are transforming industries and public services. It suits professionals involved in digital strategy, critical infrastructure management, as well as digital transformation initiatives. No technical background is required, only a strategic interest in how IoT, Cloud, AI, 5G, and platforms can reshape value creation across diverse sectors.