Kellogg School of Management

Lean Operations

Kellogg School of Management

Operations & Technology

About Programme

Perform a strategic operational audit. Design effective processing systems. Identify metrics to measure improvements. Based on the science of lean operations, this program will give you the tools and framework for operating a world-class organization.

Designed for executives, consultants and other individuals involved with an organization’s operations, this collaborative learning experience will show you how to optimize your organization’s costs, quality, speed and customer service — all of which will make a significant impact on your bottom line. Frameworks for diagnosing, improving and designing effective processing systems will be explored through real-world case studies, group workshops and computer-simulation models.

Under the guidance of an esteemed faculty team, you will analyze the laws that govern operations, explore the Business Process Flows Framework and investigate the critical link between operational drivers and business strategies. These exercises will help you master and implement the practice of lean operations at your organization.

Programme Content

The Strategic Role of Operations

Strategic operations framework
Defining improvement

The Business Process Flows Framework

Analyzing process flows: basic operational measures
Linking operational metrics with financial metrics

The Toyota Production System

Diagnosing common
Lean tools
Making improvements and Kaizen

Basic Process Dynamics

WIP, flow time, throughput relationships
Little’s Law
Internal benchmarking
Analyzing bottlenecks

The Corrupting Influence of Variability and Uncertainty

Mechanics of congestion
Batching effects
Buffering with WIP, capacity and service
Diagnostics

Data Driven Operations and Risk

Noise versus signal
Risk assessment
Controlling a process
Risk management strategy

Programme Audience

High-level manufacturing or service managers who shape an organization’s operations
Managers who want to improve existing operational systems
Consultants and engineers who must justify the cost of improvement projects
Production-control specialists
Federal Government managers with oversight of institutional or organizational processes

Programme Benefits

Linking the operational key performance indicators to the financial metrics and the operating system
Customize policies according to your systems’ natural tendencies
Analyze process flows to target improvement efforts
Identify strategies for increasing throughput, shortening flow time, reducing variability and improving quality while managing risk and uncertainty
Learn operations risk management

Testimonials

"Eye openers to the potential opportunities to improve the company's bottom line in the services industry. Since I am in the consulting services industry, this program gave me ideas that I look forward to trying out in my company."

Anonymous

"In a concentrated but deliberate fashion, this program provided a thoughtful perspective on understanding variability in a variety of processes - manufacturing, services, non-profit, and how to qualitatively and quantitatively dissect them to provide a framework for continuous evaluation and improvement."

Anonymous

"Every operations specialist should have the skills from this program in their toolbox. The knowledgeis relevant, insightful, and immediately applicable in almost any operational setting."

Anonymous

Testimonial Source

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Contact us for the further details

Speak with an Advisor

  1. Pedagogy (case method, experiential learning, coaching, simulations)
  2. Programme Objective

Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

Kellogg School of Management

Executive Education Office

NA
847.467.6018
mailto:execedkellogg.northwestern.edu
https://www.kellogg.northwestern.edu
Evanston, USA

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Lean Operations | Kellogg School of Management