IIML Chief Operating and Transformation Officer (IIML COTO) -Batch 9 (in association with EMERITUS)

Indian Institute of Management Lucknow

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About Programme

About the IIM Lucknow Chief Operating and Transformation Officer (COO) Programme

Businesses across geographies and industries realise the need to continuously adapt, evolve, and transform their operations to drive resilience for disruption and business growth. In this context,

the role of the Chief Operating and Transformation Officer (COO) Programme has thus evolved into being a major strategic partner

accountable for leading the operational transformation initiatives to achieve greater customer centricity amidst accelerated changes in demand, technology, and data. To position a business for greater profitability, a trailblazing COO must recalibrate strategic priorities, embrace new ways, and focus on cost control and efficiency.The

Chief Operating and Transformation Officer Programme

equips leaders to move beyond operational excellence and transform how the enterprise executes. It integrates strategy, operating-model redesign, AI-enabled operations, value creation, resilience, governance, and cross-functional transformation. The Programme positions business operations and business transformation as a strategic driver of enterprise performance, adaptability, and sustainable growth.

Programme Content

Module 1: Operations Strategy, Operating Models and Enterprise Execution with AI-Enabled Value Creation

Operations strategy linked to enterprise strategy

Operating model design, make-buy-partner choices and platform/ecosystem models

Service and business operations design with human-AI workflow implications

Execution governance, cross-functional alignment and transformation cadence

Technology/AI investment prioritization from a COO lens

Module 2: Finance, Value Creation and Transformation Economics

Cost and productivity architecture for operations transformation

Value capture, benefits tracking and transformation business cases

Capital allocation for operating and digital investments

Working-capital discipline and operations-led value creation

Module 3: Digital, AI and Automation for Operations Transformation

AI-enabled operations and intelligent automation

Agentic AI in operations: autonomous workflows, human-in-the-loop and exception handling

Digital twins, IoT and process intelligence

AI Use-case prioritization, feasibility and value capture

Operating model implications and AI governance in operations

Module 4: Supply Networks, Service Operations, Resilience and Sustainability

Supply networks and ecosystem orchestration;

Service operations, Efficiency vs Responsiveness Trade-offs, Supply Chain Drivers, Inventory Management

Operating resilience; Scenario planning

Sustainability and green operations; continuity planning; Network redesign under volatility

Module 5: Data, Analytics and Decision Intelligence for AI-Ready Operations

Performance metrics; descriptive, predictive, and prescriptive analytics;

Pricing and revenue decisions from an operations lens;

Process mining; control towers; scenario-based decisioning;

Data governance and operating dashboard

Module 6: Game Theory for Strategic Thinking in Platform, Ecosystem and AI Competition

Game theory and strategic situations

Mechanism design, best response strategy and strategic investment

Platform competition, ecosystem incentives and partner behavior

Auctions, winner's curse and procurement/marketplace decisions

AI-era coordination challenges: data sharing, vendor lock-in and ecosystem trust

Module 7: C-Suite Leadership, Change and Stakeholder Alignment in AI-Enabled Transformation

Executive presence and influence

Stakeholder alignment for cross-functional transformation

Leading teams through operating model and AI adoption change

Workforce readiness for automation

Module 8: Strategy, Transformation and Governance for the COTO with AI Accountability

Transformation strategy and CEO-COO-COTO execution alignment

Enterprise governance, risk and performance management

AI governance in operations: ownership and controls

Module 9: Executive Communication, Crisis Leadership and Boardroom Influence

Boardroom communication and strategic storytelling

Crisis leadership, negotiation and CEO/CXO alignment

Explaining AI-enabled operating change in business language

Stakeholder communication during transformation and disruption

Note:

The in-campus modules are subject to the conditions/ unavoidable circumstances that prevail at the given point in time. In case the current situation maintains the status quo, suitable alternatives to replace the in-campus modules will be made available via live online sessions.

Modules/ topics are indicative only, and the suggested time and sequence may be dropped/ modified/ adapted to fit the participant profile & programme hours.

*The primary mode of learning for this programme is via live online sessions with faculty members. The session recordings may be made available on the LMS portal in a non-downloadable format for a limited period subject to the condition of faculty discretion regarding the allowance of recordings of their classes..

The programme curriculum includes individual assignments, simulations, group projects & presentations to apply and demonstrate classroom learnings.

Alumni Benefits

IIM Lucknow Executive Alumni Benefits

Upon completion of the programme, participants will need to register with a one-time registration fee of INR 10,000 + GST to receive the prestigious IIM Lucknow Executive Alumni Status (optional).

The benefits include:

Executive Alumni Status of the Indian Institute of Management Lucknow

Receipt of all IIM Lucknow programme brochures and newsletters along with details of souvenirs available with MDP Office

Lifelong access to a network of distinguished IIM Lucknow Executive Alumni

Access to the IIM Lucknow Campus Library (on-site access)

10% discount in fee for any additional programme (Open programme, Online) at IIM Lucknow (Lucknow and Noida campus)

10% group discount on the fee for reference of participants (minimum group of five)

Exclusive IIM Lucknow Executive Alumni email ID with @iimlexecalumni.ac.in domain (applicable to ongoing and upcoming programmes and not applicable to programmes concluded on or before 14 September 2026)

Note: The Executive Alumni benefits are subject to the discretion of IIM Lucknow.

Programme Audience

The Chief Operating and Transformation Officer (COO) Programme is best suited for:

Senior leaders seeking to expand from functional operations into enterprise-wide transformation and execution leadership.

Current and emerging operations leaders looking to strengthen capabilities across strategy, AI-enabled operations, value creation, resilience, and change leadership.

Eligibilty:

Any Graduate (10+2+3) / Diploma holder (10+2+3) / Postgraduate with a minimumof 10 years of work experience as on the Programme Start Date i.e., December 30, 2025.

The candidate should have a minimum of 50% marks in their Graduation / Diploma/ Postgraduate.

The candidate should be currently working while filling out the application. IIML will do screening and selection based on profile.

Programme Benefits

Live Learning with IIM Lucknow Faculty

IIM Lucknow Executive Certificate

Eligibility for IIM Lucknow Executive Alumni Status

3-Day Immersion at the IIM Lucknow Campus

Practitioner Insights from Senior Industry Leaders

Faculty-Guided Capstone Project

Case-Based Learning for Executive Decision-Making

Networking with Senior Leaders and CXO Peers

Testimonials

"The specific modules on Finance Management and Supply Chain Management were excellent, in addition to the campus immersion experience. Interactions with experts from various industries and the guidance provided by the professors were truly phenomenal."

Indulekha Nair

Vice President Consulting, CGI, Batch 5

"The best part of the programme was the immersive campus modules and peer learning. Interacting with seasoned professionals from diverse industries created a rich environment for strategic reflection and growth. A special mention to Prof. Suresh Jakhar, whose dynamic teaching stylefilled with energy, engaging delivery, and deep insightsmade every session memorable and impactful. As a sitting COO, the programme helped me sharpen my crossfunctional perspective, refine my decision-making, and approach complex business challenges with greater clarity and confidence"

Varun Biltoria

Chief Operating Officer, Total Environment Landcraft, Batch 5

"The capstone project provided an excellent opportunity to work with a startup and apply the various concepts learned throughout the program. This was not just academic theorywe were able to deliver actionable strategies with real business impact. Additionally, all the professors were brilliant and exceptional, offering invaluable insights and immense learning through their expertise and guidance."

Santosh Rasputra

Operations & AI Transformation, Workflow Design & Automation, GCC & Delivery Leadership, Business Outcomes, Batch 6

"The programme allows you to explore and immerse yourself in a wide range of management topics through interactions with renowned IIM Lucknow professors, visiting faculty, and a diverse cohort. The application of learning through real case studies, group assignments, exams, and the capstone project is very effective."

Ajay Singh Rawat

Head Operations, Kent Industries , Batch 1

"The most valuable aspect of this program is the opportunity to unlearn and relearn, adopting new practices while fostering self-improvement. As an aspiring COO, it has helped me understand the key areas to focus on in order to enhance operational efficiency."

Bharath Alur

Division Manager, CNC India Tools & Services Pvt. Ltd. , Batch 3

"The best part of this programme was the collaborative learning experience, where I had the opportunity to engage with seasoned professionals from diverse industries and learn from renowned professors of IIM Lucknow."

Kartick Dey

General Manager - Central Planning, Indofast Energy, Batch 4

"The modules on Organisational Behavior, Supply Chain Management, and Dynamic Pricing were outstanding, offering valuable insights and diverse perspectives. All the professors were excellent, and the on-campus engagement was truly enriching. The opportunity to network and learn from others viewpoints was invaluable. In particular, Dr. Rathore and Dr. Jakhars unique teaching methodologies were the icing on the cake."

Mahendra Dev

Chief Operating Officer, Therdose Pharma Pvt. Ltd., Batch 2

Testimonial Source

Program Certificate

Programme Certification by IIM Lucknow^Upon successful completion of the programme, with a minimum 75% attendance and satisfactory academic performance, participants will be awarded a certiﬁcate of completion and will be eligible to receive IIM Lucknow’s Executive Alumni Status (optional).^The cumulative overall percentage of marks should be 50% and above. Those participants who do not meet these criteria will receive a certiﬁcate of participation from IIM Lucknow. No certiﬁcate shall be awarded if the attendance is less than 40%.^We encourage you to attend all the live sessions and make the best out of these interactive learning experiences. Post-session video recordings will be made available, at the discretion of faculty member.^Note:^The certificate shown above is for illustrative purposes only and may not be an exact prototype of the actual certificate.^IIM Lucknow reserves the right to change the certificate and specifications without notice.^Emeritus or the institute does not guarantee availability of any session recordings.

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Pedagogy (case method, experiential learning, coaching, simulations)
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Prashansa Uttam

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+91 9403890085contact@echomind.oneMon – Fri, 9am – 5pm IST

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