Programme Content
Module 1: Introduction to Healthcare Operations
Economics of Healthcare Operations: Measures of productivity and effectiveness of healthcare services, estimating throughput, delays, cycle times, and resource utilization
Healthcare administration, regulations, and patient care
Design & analysis of healthcare processes: flowcharting, Gannt charts, process blueprint, value stream mapping, work measurement and analysis
Constraints, bottlenecks, and capacity management in healthcare operations
Module 2: Healthcare Supply Chain
Building perspectives on patient-centric healthcare supply chain
Understanding supply chain flows and processes, supply chain costs
Inventory management, forecasting & demand supply mismatch
Bullwhip effect & supply chain coordination
Supply chain risk management
Module 3: Healthcare Process Optimization & Analytics
Healthcare decision problems & optimization:
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Scheduling problems: nurse scheduling, operating room scheduling, appointment scheduling
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Resource allocation & optimization: bed allocation problem
Inventory optimization
• Tools & techniques for analyzing healthcare data: Data collection, Descriptive statistics, visualization and reporting
Predictive analytics: clustering, regression, machine learning, natural language processing
AI-enabled decision making
Module 4: Quality Management, Patient Safety, & Service Excellence
Healthcare quality standards and business excellence frameworks
Quality management systems & philosophies
Lean operations & six sigma in healthcare
Patient Safety Implementation Framework, Safety risk assessment and tools, Safety culture
Module 5: Digital Transformation and Patient-Centric Healthcare Operations
Healthcare Information System
Digital Transformation Strategy for Enhancing Patient Experience & Quality of Care
Change management & technology adoption
Technology-assisted patient care, telehealth
Healthcare Asset Management
