Excellence in Leadership Communication

Managers require the ability to work effectively in varied cultural, organizational, and functional situations. In this era of globalization, management communication is both challenging and exciting. It is challenging because organizations are becoming much more complex, and many new forces confront the manager. Greater competitive pressures, shorter product life cycles, increased demands for quality and service, more regulatory constraints, greater concerns for cost containment, heightened awareness of environmental pressures, and renewed emphasis on human rights are just some of the pressures increasing the complexity of the manager’s job. The contemporary manager has a greater opportunity than ever to make a significant difference in the success of the organization and increase the quality of the work life for fellow employees. However, that requires effective managerial communication skills, which are becoming more complex, making them more difficult to master. For all these changes to the way we communicate, the importance of communicating well has not diminished. Especially for managers, the value of effective public speaking, verbal and nonverbal communication, listening and non-listening behavior, powerful Power Point presentation, a well-phrased memorandum, a persuasive proposal, well organized instructions, and strong interpersonal skills remains high. This course facilitates understanding of how people manage their communication processes, considers 'best practice' for successful organizational communication and provides opportunities for communication skills development and enhancement. Communicating effectively extends across all areas of Business, including management, technical, clerical and social positions. The phenomenal growth of trade created the need for the ability to speak and write in ways that are sensitive to and cognizant of the factors in different cultural contexts. Communication drives high performance leading to growth.

To help participants analyze the interpersonal, informational, and decisional roles in business

communication.

To expose the participants/ trainees to techniques that will prove of immediate value in the strategies to overcome barriers to communication.

To provide participants with opportunities for practicing these techniques under conditions as realistic as possible.

To define and understand the significance of non-verbal communication. And interpersonal skills in the workplace.

To provide a platform to the participants to understand various types of listening and nonvermal Communication.

A pedagogical mix of theoretical and experiential tools will be used. Interactive sessions with conceptual inputs, case analyses, in class exercises and problem assignments, based on a spectrum of industries and companies will be used to develop and reinforce the key concepts. Typically, the program shall be facilitated through psychological testing instruments, critical incident analysis, in basket technique, demonstrative role plays and dialogue exercises

Who should attend?

This course has been designed for low- and mid-level managers performing their present roles on any one or more of strategies ranging from the basic communication, persuasion and interpersonal skills to the most complex ones of public presentation skills. This course has pertinence for those who recognize the importance of business Communication skills in an organizational set up.