Programme Content
The manner of conduct of business, the quality and efficiency of various governance structures, transparency of decision-making processes and the extent to which the compliance culture and the risk culture have permeated across the entity are areas of regulatory focus. Considerable regulatory and supervisory attention is being paid to customer centricity of the business operations in terms of efforts to minimise customer grievance in the first place and the quality of redress mechanisms to address customer complaints. The course deals with risks, regulatory requirements and governance in the financial sector institutions.
