IIM Bangalore - Executive Education

Digital Social Media & AI Strategy: Driving Business Growth

IIM Bangalore - Executive Education

Strategy
Partner Institution

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About Programme

In today’s AI-driven business environment, digital and social media marketing is no longer merely about maintaining an online presence it is about creating intelligent customer experiences, building trusted digital brands, and driving measurable business growth. The rapid emergence of Generative AI, marketing automation, predictive analytics, and digital ecosystems is transforming how organizations engage customers, develop products, and compete.

This programme equips executives with practical frameworks, AI-enabled tools, and strategic insights to leverage digital technologies for sustainable competitive advantage. Participants will learn how to design integrated digital marketing strategies, harness AI to improve customer engagement and marketing productivity, optimize marketing investments, and develop measurable digital growth initiatives aligned with organizational objectives.

The programme combines strategic thinking with practical applications, enabling participants to build digital marketing capabilities that are scalable, measurable, and adaptable to rapidly evolving technologies and customer expectations

Programme Content

Understanding the evolving digital and social media landscape and the impact of Artificial Intelligence on customer engagement.
Developing integrated digital and social media strategies for business growth and competitive advantage.
Applying Generative AI for content creation, campaign planning, personalization, and customer communication.
Using customer analytics, predictive insights, and AI-powered segmentation to improve marketing effectiveness.
Designing omnichannel customer journeys across digital, mobile, social, and physical touchpoints.
Leveraging marketing automation, AI agents, CRM, and conversational AI to improve customer experience.
Building digital trust through responsible AI, ethical marketing, privacy, cybersecurity, and governance.
Developing organizational capabilities and change management processes for AI-enabled marketing transformation.

Programme Objective

Develop an integrated digital and AI-enabled social media strategy aligned with business objectives.
Design customer-centric digital and social media engagement strategies across multiple platforms.
Leverage Generative AI, analytics, and automation to enhance marketing effectiveness and productivity.
Evaluate the impact of digital marketing initiatives using data, customer insights, and business performance metrics.
Build organizational capabilities required for successful digital transformation in marketing.

Programme Audience

Who Should Attend

Business leaders and managers with P&L responsibility, Chief Marketing Officers (CMOs), Chief Digital Officers (CDOs), product managers, marketing managers, digital transformation leaders, customer experience managers, business development executives, entrepreneurs, consultants, digital and social media professionals, analytics managers, AI strategy leaders, and professionals responsible for driving digital business growth.

Programme Benefits

Participant BenefitsAs a participant of this Short Duration Programme, you will be able to enjoy some exclusive benefits other than the outcomes such as skills and knowledge enhancement and building specific competencies that can help shape your career growth.

Some of the exclusive benefits of attending this programme are listed below –

Receive Executive Education eNewsletters
Invitation to share articles to the EEP blog (subject to a shortlisting process
Participate in EEP webinars on various topics
Invitation to curated events and programs by the EEP office

Program Certificate

certificate

Earn a certificate after the course completion. Certificates will be issued by the institute..

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  1. Pedagogy (case method, experiential learning, coaching, simulations)
  2. Testimonials

Prashansa Uttam

Programme Advisor

+91 9403890085contact@echomind.oneMon – Fri, 9am – 5pm IST

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Digital Social Media & AI Strategy: Driving Business Growth | IIM Bangalore