MIT Sloan School of Management

Developing a Leading Edge Operations Strategy

MIT Sloan School of Management

Global Economics & Markets

About Programme

Why attend Developing a Leading Edge Operations Strategy?

Enterprises are increasingly complex, with supply chains, manufacturing, and service delivery processes spanning cultures, time zones, geographies, and geopolitical situations. To navigate this intricate world filled with new and different kinds of risk, executives need to know how to make the most efficient use of a company’s material, people, and processes; how to manage more complicated global networks; how to optimize service and quality levels of performance; and how to minimize risks yet maintain required capacities.

This program will draw on real issues confronting manufacturing and service companies today, providing strategic frameworks to enable executives to make smart choices so their companies can deliver the high-quality products and services they are committed to providing their customers.

This operations management course offers unique, MIT-developed approaches to business operations strategy based on best-practice research conducted among the world’s leading companies. The program helps participants plan the most efficient use of material resources and manage complicated global networks. It also offers analytical, strategic insights into vertical integration, outsourcing, product strategy, supplier management, process technologies, capacity and risk management, and global networks.

Programme Content

Day 1

8:15 AM - 9:00 AM

Registration and Breakfast

9:00 AM - 10:45 AM

Introduction and Expectations - A Framework for Operations Strategy (with Simulation)

11:00 AM - 12:30 PM

Capacity Management in Highly Utilized Systems

12:30 PM - 1:15 PM

Lunch

1:15 PM - 2:45 PM

Applications to MGC (PATA) and Uber

3:00 PM - 4:30 PM

Disruption via Operational Capabilities: Amazon Fresh

4:30 PM - 5:30 PM

Reception

Day 2

8:30 AM - 9:00 AM

Breakfast

9:00 AM - 10:30 AM

Strategic Capacity Planning

10:45 AM - 12:15 PM

Operational Focus: The Morrison Company

12:15 PM - 1:00 PM

Lunch

1:00 PM - 1:15 PM

Certificate Ceremony

1:15 PM - 2:45 PM

Inventory Management, Tools, and Processes

3:00 PM - 4:30 PM

Process Management: BYD Company

Day 1

9:00AM – 10:45AM

Introductions & Expectations, A Framework for Operations Strategy (with Simulation)

11:00AM – 12:30PM

Capacity Management in Highly Utilized Systems

1:15PM – 2:45PM

Applications to MGH (PATA) and Uber

3:00PM – 4:30PM

Disruption via Operational Capabilities: Amazon Fresh

Day 2

9:00AM – 10:30AM

Operational Focus: The Morrison Company

10:45AM – 12:15PM

Strategic Capacity Planning

12:15PM – 12:30 PM

Certificate Ceremony

1:15PM – 2:45PM

Inventory Management, Tools, and Processes

3:00PM – 4:30PM

Process Management: BYD Company

Programme Objective

Learn more about the

in-person course experience

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Learn more about the

live online experience

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Programme Audience

This program is best suited for senior managers from manufacturing and service industries who are responsible for developing and executing operations strategy, including:

COOs
Strategic planners
Vice-presidents of business strategy, operations, supply chain management, services, and product development
Operations general managers
Senior project and program executives

Programme Benefits

Plan

Helps participants plan the most efficient use of material resources and manage complicated global networks

Insights

Provides analytical, strategic insights into vertical integration, outsourcing, product strategy, supplier management, process technologies, capacity and risk management, and global networks

Certificate

Earn a certificate of course completion from the MIT Sloan School of Management

Testimonials

"I took this course not to develop an expertise, but to understand the high level picture in good detail to enable better strategic conversations and decision making in my career. It was extremely positive in that regard. Would recommend."

Thomas N

"I thoroughly enjoyed MIT Sloans Developing a Leading Edge Operations Strategy program. The faculty were exceptional at provoking insightful, high-value discussions and consistently bringing forward business cases that felt both relevant and immediately applicable. The combination of rigorous thinking, real-world context, and engaging dialogue pushed me to deepen my understanding of modern operations strategy in meaningful ways. Overall, this was an outstanding learning experience and a valuable use of my time. I highly recommend the program to anyone looking to sharpen their strategic operations mindset and learn from some of the best in the field."

Jason M

"Interesting course, relevant insight into Supply Chain"

Vjekoslav J

"Queuing model worth the course itself - non linear demand vs. utilization! Very insightful. Rest of course quite lecture heavy and application light, yet still good learnings for practical Operational planning."

Matthew C

"Developing a Leading Edge Operations Strategy fundamentally changed how I think about operationsnot just as a technical function, but as a strategic driver of competitive advantage. Coming from a software engineering background and transitioning into site reliability and ops leadership, I found the course uniquely valuable. It gave me a strategic framework for what Ive experienced in practice: That operations is how strategy gets executed. That building capabilities like flexibility and reliability is more impactful than just managing resources. That operational excellence is foundational to scale and resilience. And that cross-functional alignment between tech, product, and business units is essential. Since the course, Ive re-evaluated how we design and assess our delivery pipelines. I now look at ops as a long-term enabler of growthnot just as a support function. Highly recommended for tech leaders looking to go beyond execution and into strategic impact."

Andrei U

"Really good hands on and practical course with lots of case studies. Perhaps the only negative is that the cases are all very dated."

Alandre v

"Best Course I have taken in four decades of professional career. In two days, professors imparted latest tools and techniques of the decade."

TJ R

"Having taken other, similar courses from other universities, this course was definitely top notch. The course was filled with practical business principles that could be applied in a variety of situations. The pace of the course was excellent. They did not get bogged down in situational details yet provided sufficient context and discussion all while being sure to extract the principles for application."

David D

"Great course"

Abdullah A

"This class was very engaging with many useful takeaways. Instructors were very knowledgeable in their respective fields and provided great examples and relevant business case studies. I would recommend this class to anyone who is looking to strengthen their operations strategy knowledge."

Carson M

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Speak with an Advisor

  1. Pedagogy (case method, experiential learning, coaching, simulations)
  2. Contact Person Details

Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

MIT Sloan School of Management

Executive Education Office

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https://mitsloan.mit.edu
Cambridge, USA

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Developing a Leading Edge Operations Strategy | MIT Sloan