Customer Centric Marketing: Customer Satisfaction, Loyalty And Relationship

Management Development Institute Gurgaon

About Programme

Even the best product or service need marketing handles to drive sales and gain customers. But if people dont know about it, youd never be able to scale up your operations and marketing as we know has evolved. With the digitalization, customers are now more informed and thus only gravitate towards brands that speak their language. The businesses that survive in this age of digitization are those whose marketing strategies are built on and for the customers.

Programme Content

Fundamental of Customer-Centricity

Measuring and Managing Customer Satisfaction, Customer Loyalty, Customer Profitability, and Customer Lifetime Value

Creating Buyer Persona

Role of digital Media in Customer Centricity

Content Marketing

Plotting the Customer Journey

Programme Audience

This course is designed to teach entrepreneurs and marketers who want to focus their marketing strategies on their target audience.

If you work in sales/marketing and wants to know:

How to identify your ideal customer?

How to woo them with the right content?

How to convert them into paying customers?

Then this course is for you.

Other programs in this subject area you might find useful

Same topic, Similar duration - Broader exploration across all institutes

Contact us for the further details

Speak with an Advisor

Pedagogy (case method, experiential learning, coaching, simulations)
Programme Objective
Faculty Information
Contact Person Details
Testimonials
Programme Benefits
Brochure

Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

Management Development Institute Gurgaon

Executive Education Office

https://www.mdi.ac.in

Gurgaon, India

Tell us about your program enquiry

Fill out the form below and our team will get back to you within 24 hours.