Programme Content
Crisis leaders need to act quickly, despite uncertainty, time pressure, and high stakes. They need to clarify the situation, show empathy, while conveying hope and resoluteness, provide communication and coordination, and mobilize internal as well as external stakeholders. At the same time, they stand in the spotlight of public attention. However, crisis leadership is not only about reacting to situational changes but also about proactively seeking new avenues to shape competitive advantage amid the storm.
Crisis leadership is thus demanding but offers the opportunity to demonstrate exceptional leadership qualities.
The crisis management program will cover the following topics:
