Creating High Performance Organisations (Batch-1)

Programme Overview

Organizational excellence is a concept that goes beyond financial performance. Further, even when the financial perspective is included in assessing the performance of organizations, it envisages long-term sustained performance rather than short term gains. High-performance organisations pursue and achieve excellence from the perspective of all its stakeholders, including the community and larger society. The programme is designed to make participants aware of the need and possibilities of creating high performance organizations that meet the aspirations of all stakeholders, and not just shareholdersowners. After establishing the framework for addressing the needs and aspirations of all stakeholders, the programme focuses on the strategies that are required to achieve excellence from the perspective of employees and society.

The topics include organisational effectiveness, structures and processes for excellence, organisational culture for excellence, corporate social responsibility, and corporate citizenship behaviour, coaching for excellence, building and leading high-performance teams, and decision making to support high performance. Participants will be encouraged to view themselves as leaders trying to reconcile and balance diverse demands of their organisation even as they embark on a long journey to excellence.

Programme Pedagogy

The programme will be conducted using a combination of lectures, case analyses, exercises, and video-based discussions. The participants are expected to prepare for the class sessions and participate in the discussions to facilitate the learning process.

The purpose of the programme is to introduce participants to the latest concepts of organisational excellence and issues related to creating organisations that consistently achieve high performance. It emphasizes the need to transcend financial measures of performance and suggests more holistic performance frameworks such as balanced scorecard and managing for stakeholders, business awards such as Baldridge Award Model and EFQM Excellence Model, and organizational performance reporting methods as suggested in triple bottom line (or People, Planet, and Profit (PPP)) and Environment, Social and Governance (ESG) approaches, and their adaptations in India.