XLRI - Xavier School of Management

Conflict Management & Negotiation

XLRI - Xavier School of Management

Leadership and Communication

About Programme

Develop the skills to manage conflict constructively and negotiate with confidence for effective outcomes.

This programme develops essential skills in conflict management and negotiation, enabling managers to navigate complex interpersonal and organizational challenges effectively. It focuses on understanding different types of conflicts and leveraging them constructively to enhance performance and collaboration. Through structured frameworks and practical insights, participants learn to approach negotiations strategically across varied contexts—from internal team discussions to external stakeholder engagements. The programme equips leaders to assess their negotiation style, strengthen their influence, and manage conflicts with clarity and confidence, driving better outcomes for both individuals and organizations.

Programme Content

Core Learning Areas

Understanding Organizational Conflict

Introduction to Organizational Conflict Consequences of conflict in organizations and various models of conflict management

Cooperation and Competition in Organizations

Introduction to basics of cooperation and competition in the organization

Mastering Negotiation Skills

Negotiating ability Negotiation styles Negotiation process Negotiation strategies

Managing Complex Negotiations

Third-party negotiation Cultural issues in negotiation

Pedagogy

Immersive blend of practical learning approaches for maximum impact
Lectures and Discussions

Engage in interactive sessions to understand key theories, frameworks, and practical insights on conflict and negotiation.

Case Study Analysis

Examine real-world organizational conflicts and negotiation scenarios to identify effective strategies and outcomes.

Simulations and Role Plays

Participate in hands-on negotiation exercises and conflict resolution simulations to strengthen practical skills.

Experience Sharing and Reflection

Learn from peer experiences and personal reflection to refine individual approaches to managing and resolving conflicts.

Programme Benefits

Immersive blend of practical learning approaches for maximum impact
Lectures and Discussions

Engage in interactive sessions to understand key theories, frameworks, and practical insights on conflict and negotiation.

Case Study Analysis

Examine real-world organizational conflicts and negotiation scenarios to identify effective strategies and outcomes.

Simulations and Role Plays

Participate in hands-on negotiation exercises and conflict resolution simulations to strengthen practical skills.

Experience Sharing and Reflection

Learn from peer experiences and personal reflection to refine individual approaches to managing and resolving conflicts.

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Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

XLRI - Xavier School of Management

Executive Education Office

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https://www.xlri.ac.in
Jamshedpur, India

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Conflict Management & Negotiation | XLRI