Conflict Management And Negotiation Skills

Negotiation is an important aspect of a managers daily life be it at home, at the workplace or in any social setting. The need for negotiation arises from difference of opinions, perspectives, views and disagreement arising thereof. Conflicts are very natural to work and work setting. Almost all managers have to deal with some kind of conflict or the other. The conceptualization of conflict has seen a lot of modifications over a period of time. Traditional view held conflict to be necessarily bad and avoidable whereas today some degree of conflict is considered to be good and desirable. A better understanding of the concept can help managers and leaders develop appropriate conflict management skills that in turn will help them to develop effective negotiation skills. Conflict management and negotiation skills aid in managing diversity and inclusion at work. This programme has been designed to build knowledge and skills that would facilitate managers and leaders improve their job performance and also the performance of their team members and subordinates through effective conflict management and negotiation skills.

The programme will cover the following aspects of Conflict Management and Negotiation Skills:

Nature, Process and Types of Conflicts

Psychological process in Conflict

Intra and inter-personal Conflict

Conflict Management Strategies

Nature, Process and Types of Negotiations

Preparing for Negotiation

Effective Negotiation Strategies

Ethical considerations in Negotiation

Negotiating across diverse situations