MIT Sloan School of Management

Communication and Persuasion in the Digital Age

MIT Sloan School of Management

Digital Business & IT

About Programme

Why attend Communication and Persuasion in the Digital Age?

Grounded in extensive cognitive research on how we learn and observe, Communication and Persuasion in the Digital Age is designed to help executives and managers become successful communicators in person and in virtual contexts, like group discussions, presentations, and social media.

Advancements in technology and the rapid proliferation of digital media, data analytics, artificial intelligence and online collaboration require executives to lead their organizations with sophisticated communication skills, adapted for these new ways of working. In particular, AI-assisted communication is affecting almost every aspect of professional communication—ChatGPT, AI-created slide shows, social media bots, AI created videos, and even personalized head shots. A dedicated session will describe how such technology works and what the strengths and weaknesses are of relying on AI-assisted communication. To be a successful leader today, you must be able to effectively persuade and influence at all levels, in person and virtually, and with supporting data.

Course Topics

Programme Content

Day 1

8:30 AM – 9:00 AM

Registration and Breakfast

9:00 AM – 9:15 AM

Introductions

9:15 AM – 11:00 AM

Your Leadership Persona (w/ break)

11:00 AM – 12:30 PM

Persuasion Theory & Practice

12:30 PM – 1:30 PM

Lunch

1:30 PM – 3:15 PM

Persuasive Presentations, Live & Online (w/ break)

3:15 PM – 4:45 PM

Adapting Your Message

4:45 PM – 5:30 PM

Reception

Day 2

8:00 AM – 8:30 AM

Breakfast

8:30 AM – 10:15 AM

Active Listening (w/ break)

10:15 AM – 12:00 PM

Crisis Communications in Social Media

12:00 PM – 1:00 PM

Lunch

1:00 PM – 2:45 PM

AI-assisted Communication (w/ break)

2:45 PM – 4:15 PM

Adapting to the Social Media Environment

4:15 PM – 4:30 PM

Executive Certificate Ceremony, Program Feedback, and Adjournment

Day 1

9:00 AM – 9:15 AM

Introductions

9:15 AM – 11:00 AM

Your Leadership Persona (w/ break)

11:00 AM – 12:30 PM

Persuasion Theory & Practice

12:30 PM – 1:30 PM

Break

1:30 PM – 3:15 PM

Persuasive Presentations, Live & Online (w/ break)

3:15 PM – 4:45 PM

Adapting Your Message

Day 2

8:30 AM – 10:15 AM

Active Listening (w/break)

10:15 AM – 12:00 PM

Crisis Communications in Social Media

12:00 PM – 1:00 PM

Break

1:00 PM – 2:45 PM

AI-assisted Communication (w/ break)

2:45 PM – 4:15 PM

Adapting to the Social Media Environment

4:15 PM – 4:30 PM

Executive Certificate Ceremony, Program Feedback, and Adjournment

Programme Objective

Edward Schiappa and Ben Shields draw on cutting-edge communication research, theories of persuasion, studies on parasocial interaction, and empirical studies on compelling storytelling to help participants solve problems, make quality decisions, and motivate people. Session topics include speaking persuasively, visual persuasion, communicating quantitative information clearly, and adapting messages to audiences. You will also benefit from small group discussions.

Please Note: We do not recommend this course if you have already completed

Interpersonal Communication: Strategies for Executives

, unless you are seeking a refresher of the content.

Programme Audience

Effective communicators are valued at all levels of an organization. If your responsibilities include interacting in some shape or form with others, then this program is for you. Typical participants' areas of expertise tend to include:

Sales and Marketing
Planning and Development
Operations management
Strategic partnerships
Supply-chain agreements
Recruitment and Human Resources

"This program is designed to enhance participants’ abilities in public speaking, critical thinking, visual persuasion, and audience adaptation. Overall, “Communication and Persuasion in the Digital Age” is well-regarded for its practical approach to enhancing communication skills, making it a valuable investment for professionals seeking to excel in digital communication and persuasion."

"Each seminar in the course provided useful, practical takeaways that could be immediately implemented to improve communication, from public speaking to crisis management. The professors were knowledgeable, engaging, and fun. Our class had a great time and I made many new professional connections as a result."

Programme Benefits

Communication Skills

Learn how to become a successful communicator in person and in virtual contexts

AI Overview

A dedicated session will describe how AI technology works and what the strengths and weaknesses are of relying on AI-assisted communication

Mens et Manus

Participate in sessions on topics including speaking persuasively, visual persuasion, communicating quantitative information clearly, and adapting messages to audiences

Certificate

Earn a certificate of course completion from the MIT Sloan School of Management

Testimonials

"This course covered persuasion and communication from several different angles, allowing the tools and techniques to be applied in all aspects of business communications, in leadership, and life in general."

Laura W

"Ben did a great job overall: confident delivery, practical insights, and a good balance between content, exercises, and QA. He created space for engagement and applied learning, which made the sessions effective and valuable. Edward also did a good job, however the sessions would benefit from being more interactive and practical. Allocating more time for questions, reducing the number of slides, and limiting reading directly from slides would significantly improve engagement. At times, the delivery felt more theoretical than applied. In addition, much of the content referenced well-known frameworks and examples from widely read books (e.g., Cialdini and others). While revisiting these concepts added some value, I had expected deeper exposure to MIT-specific research, studies, and original insights, particularly those that challenge existing thinking, stretch mindsets, and offer fresh perspectives. Given the MIT brand, expectations were higher around application, hands-on exercises, and real-world experimentation, rather than re-framing familiar material. Strengthening this aspect would significantly elevate the learning experience. Hope you will find this useful."

Suhail S

"This course was extremely helpful for learning and applying tools for more intentional communication, active listening, and persuasive language techniques. I thoroughly enjoyed the in-person lectures structure and environment."

Patrick G

"This course provided insights into effective communication strategies in the digital age."

Raunak R

"This program is designed to enhance participants abilities in public speaking, critical thinking, visual persuasion, and audience adaptation. Overall, Communication and Persuasion in the Digital Age is well-regarded for its practical approach to enhancing communication skills, making it a valuable investment for professionals seeking to excel in digital communication and persuasion."

Hilal A

"Most useful practical tools for leaders to communicate in the digital age - great!"

Markus L

"The in-person course was a fantastic opportunity to connect with like-minded professionals. Each seminar in the course provided useful, practical takeaways that could be immediately implemented to improve communication, from public speaking to crisis management. The professors were knowledgable, engaging, and fun. Our class had a great time and I made many new professional connections as a result."

Emily W

"This was by far the best course on communication thatI've taken; both Ed and Ben were fantastic and every single topic was backed by strong social research. There was a wealth of techniques learned and plenty of useful applications that I'm already using for both my professional as well as my personal life."

Salvador P

"Really enjoy the class!"

Terrell W

"This was a very good and beneficial course."

Segaran P

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Contact us for the further details

Speak with an Advisor

  1. Pedagogy (case method, experiential learning, coaching, simulations)
  2. Contact Person Details

Prashansa Uttam

Programme Advisor

+91 9403890085[email protected]Mon – Fri, 9am – 5pm IST

MIT Sloan School of Management

Executive Education Office

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https://mitsloan.mit.edu
Cambridge, USA

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Communication and Persuasion in the Digital Age | MIT Sloan