Programme Content
Participants explore the distinction between influencing and informing, review the four phases of effective influence, and identify personal sources of power. Through discussion and real-life examples, they practice strategies for influencing with and without authority.
This session introduces negotiation as an influencing process. Participants learn the four stages of negotiation, apply preparation tools, and complete a negotiation style assessment. Activities focus on recognizing different negotiation styles and adapting to others through role-play and reflection.
The focus shifts to handling high-stakes and competitive situations. Participants examine the effective use of the ‘forcing’ style, practice countering hardball tactics, and analyze resistance in negotiations. They also connect change management science to influencing others toward acceptance.
The final session emphasizes trust and collaboration. Participants practice constructive disagreement, explore how to achieve win-win results, and engage in a program wrap-up with reflection, action planning, and next steps for applying skills back at work.
